Privacy Policy
Who We Are
This website is operated by Costin Concrete Pump Ltd, based at Ivory’s Industrial Estate, Harper Lane, Radlett, Hertfordshire, WD7 7HU.
Email: info@costinconcrete.co.uk
Cookies
This website does not use cookies. No cookies are set, stored, or read by this website at any time. There are no cookie banners because there are no cookies.
Third-Party Tracking
This website does not use any third-party tracking or analytics services. We do not use Google Analytics, Facebook Pixel, or any similar tracking tools. No external fonts, scripts, or resources are loaded from third-party servers. All assets are self-hosted.
Information We Collect
The only personal information we collect is what you voluntarily provide through our contact/enquiry form:
- Your name
- Your email address
- Your phone number (if provided)
- Your message/enquiry details
How We Use Your Information
Information submitted through the enquiry form is used solely to:
- Respond to your enquiry
- Provide you with the service or quote you have requested
- Follow up on your enquiry if necessary
We do not share, sell, or disclose your personal information to any third parties, except where required by law.
How We Store Your Information
Enquiry data is stored securely on our server and sent to us via email. We take reasonable measures to protect your data from unauthorised access, loss, or misuse.
Data Retention
We retain enquiry data for up to 12 months after the date of submission, after which it is securely deleted. If your enquiry leads to a business relationship, we may retain your contact details for the duration of that relationship plus any period required by law.
Your Rights (UK GDPR)
Under the UK General Data Protection Regulation, you have the right to:
- Access — request a copy of any personal data we hold about you
- Rectification — ask us to correct any inaccurate data
- Erasure — ask us to delete your personal data
- Restriction — ask us to limit how we use your data
- Objection — object to us processing your data
- Portability — request your data in a portable format
To exercise any of these rights, email us at info@costinconcrete.co.uk.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page. This policy was last updated in March 2026.